1. About Us
Business Name: Pict Ventures Limited
Registered Address: Caledonian Exchange, 19a Canning Street, Edinburgh, Scotland, EH3 8HE
Company Number: SC716535
Email: support@pict-ventures.scot
These Terms & Conditions apply to all purchases made through our website.
2. Orders & Acceptance
All orders are subject to availability and acceptance. We reserve the right to refuse or cancel an order where necessary, including in cases of pricing errors, suspected fraud, or supply issues.
Nothing on this website constitutes a binding offer. A legally binding agreement is formed only upon written confirmation of an accepted quotation.
3. Pricing & Payment
Prices for products/services are not displayed on this website. Pricing is provided upon request and may vary depending on scope, specifications, availability, or other relevant factors. Unless expressly stated, all prices exclude applicable taxes, delivery charges, custom duties, or additional service fees.
All quotations are provided in writing and are valid for 30 days unless otherwise stated. We reserve the right to correct any typographical, clerical, or other errors in quotations or related documentation without liability. We also reserve the right to withdraw or amend any quotation prior to acceptance.
Full payment is required before dispatch. We reserve the right to correct pricing errors at any time.
4. Delivery
Delivery times are estimates and not guaranteed.
Risk passes to you upon delivery. For high-value items, signature-on-delivery may be required.
Please inspect goods upon receipt and notify us promptly of any issues.
5. Cancellation Policy (Distance Sales)
If you purchase online, you have the right to cancel your order within 14 days of receiving the goods.
To cancel:
• Notify us in writing within 14 days of delivery
• Return goods within 14 days of cancellation
Items should be returned in original condition with packaging and accessories. You are responsible for return postage unless the item is faulty.
6. Returns & Refund Policy
We want you to shop with confidence. If something isn’t right with your order, we’ll work quickly to put it right.
Your rights are protected under UK consumer law, and nothing in this policy affects those rights.
If your item is faulty, not as described, or not fit for purpose, you can reject it within 30 days of delivery for a full refund.
After 30 days and within 6 months, we may offer repair or replacement before refund. If that does not resolve the issue, you may be entitled to a refund or price reduction.
Simply contact us with your order number and details of the issue. Once confirmed, we will arrange the return and process your refund.
Refunds are processed within 14 days of approval and returned to your original payment method.
High-value returns are inspected and verified before refund approval.
For security and quality assurance, we record serial numbers and condition before dispatch. Returned items are inspected before refunds are issued.
We recommend using insured and tracked shipping when returning high-value goods.
7. Legal & Export Restrictions
Certain goods may be subject to export controls or international trade restrictions.
We reserve the right to refuse sales where export laws, sanctions, or licensing requirements apply.
You are responsible for complying with any import laws, customs duties, or taxes in your jurisdiction.
We do not guarantee that products are appropriate or lawful for use outside the United Kingdom.
8. Warranty
Where applicable, manufacturer warranties apply in addition to your statutory rights.
Warranties do not cover damage caused by misuse, neglect, accidental damage, or unauthorised modification.
9. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot legally be limited under Scots law.
Subject to this, our liability is limited to the purchase price of the goods.
10. Data Protection
We process personal data in accordance with UK data protection legislation.
11. Governing Law
These Terms are governed by the laws of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
12. Need Help?
If you have any questions about your order, please contact us:
Email: support@pict-ventures.scot
We aim to respond within 5 business days and resolve matters as quickly as possible.